FOUNDER | AUTHOR | SPEAKER

Greg DeVore

Greg DeVore is the co-founder and CEO of ScreenSteps, a company dedicated to helping organizations transfer knowledge to their employees more efficiently.

Featured On

Gen Z @ Work

Science of CX

TOP 5 Series

Secrets of the High Demand Coach

Startup Hustle

Leading With Integrity

Gen Z @ Work • Science of CX • TOP 5 Series • Secrets of the High Demand Coach • Startup Hustle • Leading With Integrity •

It’s time to change
the way organizations work & train.

  • Most organizational leaders struggle to recognize the root cause of employee performance and training challenges — poor knowledge transfer.

    Greg dives into why faster knowledge transfer is important and how to do it.

  • Greg and the ScreenSteps team have developed the Find & Follow Framework: a framework for better employee training and performance.

  • Greg and the ScreenSteps team have worked with hundreds of customer service teams. From this, Greg has gained expertise in how to create a consistent customer support experience that builds trust and creates loyal customers.

  • Greg is well-versed in the challenges of engaging and empowering employees. He explains the best practices for how to create an environment where employees are independent and confident.

Featured presentation

Create a Knowledge Transfer Strategy that Onboards Agents 50% Faster

Call & Contact Center Expo | April 2024

In this presentation, Greg shares how to build an effective knowledge transfer strategy with the Find & Follow Framework. Discover how the Find & Follow Framework drastically reduces new hire dependency, cutting down time to independence for new hires from 12 months to under 30 days.

“I believe every employee should be empowered to act & feel like an expert, regardless of background or experience.”

Find & Follow

Reduce Supervisor Burnout & Improve Employee Performance by Transferring Knowledge Faster

What if a revolutionary training method could help your employees be more confident, consistent, and independent? What would happen if your supervisors and leaders didn’t have to constantly answer employee questions all day?

Find & Follow is the training and performance framework that can free your business from the quicksand of relying on tribal knowledge and get you on the super highway of relying on guided knowledge.

Featured podcast appearances

Greg has been featured as a guest on dozens of podcasts, discussing topics ranging from employee training, employee productivity, knowledge transfer, starting a business, and more. Here are few highlighted podcasts.

Gen Z @ Work

Leading with Integrity

Secrets of the High Demand Coach

Startup Hustle

Business Excellence - TOP 5 Series

Science of CX

The Knowledge Champion Blog

In this Substack, Greg shares thoughts, insights, examples, and best practices to implement and sustain knowledge operations to transform the way we work. Here are a few recent posts.

How to Prepare Your SOPs and Documentation for AI

Helping Leadership "See" The Tribal Knowledge Problem

Are You a Knowledge Spender or a Knowledge Investor?

Get in touch.

Interested in connecting with Greg regarding podcasts, speaking engagements, or sales? Fill out the form to get in touch.